ALDES North America (www.aldes-na.com), a wholly owned subsidiary of ALDES Corporation (www.aldes.com), is a manufacturer and supplier of Indoor Air Quality equipment for the energy efficient “green” building market.
We are seeking an energetic professional Customer Service Representative (CSR) to join our growing team. In this position, you will help our business grow through value-based conversations while providing a remarkable customer experience. CSR duties include helping customers by providing product information (via phone & email), processing customer orders and payments, providing shipment updates and handling inquiries in a timely fashion. Strong interpersonal, and communication skills are required. The position reports to the Customer Service Manager.
- Process customers’ orders
- Provide information about the products
- Troubleshoot and resolve product issues and concerns
- Document and update customer records based on interactions
- Handle customer inquiries and complaints in a timely fashion
- Develop and maintain a knowledge base of the evolving products
- Previous experience in customer service, sales, or other related fields
- Ability to build rapport with clients
- Ability to prioritize and multitask
- Positive and professional demeanor
- Excellent written and verbal communication skills
- Ability to multi-task
- Ability to work in a team environment